Technical Support Executive

about zimong

Job Description


Experience : up to 2 Years

Bachelor’s degree in any Specialization. 

Job Responsiblity:
  • Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems.
  • Document and resolve the ERP issues on the support system
  • Actively update, maintain, and monitor product performance at the client site.
  • Coordinate with client and development team to get the ERP problem resolved.
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Act as the initial point of contact for all computer and system-related concerns from clients or other employees
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Good blend of Client facing skills and Technical aptitude.
  • Good verbal and written communication skill.Well versed with SQL.
  • Good knowledge of Database and queries.
  • Ability to lead a workshop or training session.
  • Ability to prepare effective PowerPoint Presentations.
  • Ability to work within deadlines.

Application form for Technical Support Executive

You can also send your CV at career@zimong.com

Please fill out the form below and we will get back to you as soon as possible.
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